This Privacy Policy describes how Balancewise Ltd ("Balancewise", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.shopbalancewise.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). "You" means the user of the Services, whether a customer, visitor, or any other person whose data we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we do, we will post the updated version on the Site and change the "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information from you to provide our Services, fulfil your orders, and improve your experience. This includes:
Information You Provide Directly
Contact Info: Name, address, phone number, and email
Order Info: Billing/shipping address, payment confirmation
Account Info: Username, password, and security questions
Support Messages: Any messages or details you send us
Automatically Collected Usage Data
Using cookies, pixels, and similar tech, we collect:
You can manage your cookie preferences via browser settings or the banner on the Site.
Sharing Personal Information
We share your information with:
Service providers (hosting, payment, shipping)
Advertising and marketing partners
Business affiliates
Legal authorities if required by law
We do not sell personal data for monetary compensation. Any sharing is done within the bounds of this Privacy Policy.
Do Not Sell or Share My Personal Information (California Residents)
Under the CPRA, California residents have the right to opt out of the sale or sharing of their personal data. While Balancewise does not sell personal information for money, we may share data for marketing purposes that could be considered a "sale" or "sharing" under California law. To opt out, please email us at contact@shopbalancewise.com with the subject line: "Do Not Sell or Share My Personal Information" or use the link provided in our website footer.
California Proposition 65 Warning
Some products may contain materials or substances known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit https://www.p65warnings.ca.gov.
Automated Decision-Making / Profiling (GDPR)
We do not engage in automated decision-making or profiling that significantly affects individuals. Any such activity in the future would be transparent and subject to your rights under applicable data protection law.
Data Breach Notification
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable data protection law.
Authorised Agent Requests
If you are acting on behalf of someone else to exercise their privacy rights, we require proof of authorisation (e.g., a signed permission letter or a registered power of attorney). We may also contact the individual directly to confirm authorisation.
Your Rights
Depending on your location, you may have rights including:
Access to your data
Correction or deletion
Withdrawal of consent
Objection to marketing or profiling
Data portability
EEA and UK users: You have rights under GDPR. California residents: You have rights under the CPRA. To exercise your rights, contact us at contact@shopbalancewise.com.
Security and Retention
We use secure measures to protect your data. We retain personal information as long as necessary to:
Provide the Services
Comply with laws
Resolve disputes
International Transfers
Your data may be processed outside your country, including the UK and EEA. Where applicable, we use safeguards like Standard Contractual Clauses.
Children
Our Services are not directed at children under 16. We do not knowingly collect data from minors.
Contact Us
Balancewise Ltd 26 Wallace Street Newcastle upon Tyne NE2 4AU, United Kingdom Email: contact@shopbalancewise.com Phone: +44 7388 365581
Balancewise Ltd is the controller of your personal information unless otherwise stated.
Thank you for trusting Balancewise. Your privacy matters to us.
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