Shipping policy
Shipping Policy
Welcome to Balancewise® — where quality ships fast, and style knows no borders.
Processing Times
All orders are processed within 1 to 3 working days.
Orders placed after 1PM or on weekends/public holidays will start processing the next working day.
You’ll receive a confirmation email once your order has been dispatched.
Shipping Methods & Timeframes
We currently use Shopify's default shipping setup with Royal Mail and other trusted courier services depending on your location.
UK Shipping
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Tracked | 2–4 working days after dispatch | £3.99 or FREE over £250 |
| Express | 1–2 working days after dispatch | £6.99 |
International Shipping
We ship worldwide.
| Region | Estimated Delivery |
|---|---|
| Europe | 5–10 working days |
| USA & Canada | 7–14 working days |
| Rest of World | 10–20 working days |
Note: You may be responsible for customs duties or import taxes, depending on your country’s rules.
Tracking Your Order
Once your order ships, you’ll get a tracking number via email. Tracking is available through the link provided, or directly via your order confirmation.
Missed Deliveries or Wrong Address?
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Entered the wrong address? Let us know immediately at contact@shopbalancewise.com.
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If the order’s already shipped, we can’t change the address or issue refunds for delivery errors caused by incorrect info.
Pre-orders & Delays
Pre-order items will ship as per the estimated date shown on the product page. If there are any delays, we’ll keep you updated.
Got a question?
Hit us up at contact@shopbalancewise.com — we reply fast, no bots, no stress.