Terms of service
BALANCEWISE LTD – TERMS & CONDITIONS
Last Updated: 25 May 2025
Overview
Welcome to Balancewise® Ltd (“Balancewise”, “us”, “we”, “our”). By using our website, mobile applications, and any related services (collectively, the “Website”), you agree to these Terms and Conditions. If you disagree with these terms, please discontinue your use immediately.
These Terms contain important information regarding your rights and responsibilities. Please read carefully.
1. Creating an Account
1.1 Registration
To enhance your shopping experience, you may register an account. You must provide accurate details and create a secure password.
1.2 Account Security
You must:
Keep your password confidential.
Accept full responsibility for all actions under your account.
Notify us immediately of unauthorised access at contact@shopbalancewise.com.
We are not liable for losses resulting from failure to follow these guidelines.
2. Intellectual Property
All content on this Website—including trademarks, logos, designs, text, images, and software—is owned or licensed by Balancewise® Ltd and protected under intellectual property laws. You must not copy, reproduce, or commercially exploit any content without our explicit permission.
3. Errors, Accuracy, and Omissions
We aim for accuracy, but occasional errors or inaccuracies may occur. We reserve the right to correct such errors, including after order placement. Product images may vary slightly due to device display settings; always refer to written product descriptions.
4. Modifications
We may modify or discontinue the Website or these Terms at any time without prior notice. Continued use constitutes your acceptance of changes.
5. Orders and Pricing
5.1 Ordering
Our products are subject to availability. Orders are only binding once confirmed by us. We reserve the right to cancel or decline any order.
5.2 Pricing
Prices are in British Pounds (GBP) and inclusive of VAT, if applicable. Pricing errors may lead to order cancellation and refund.
5.3 Resale Restrictions
Products are intended for personal use only. We reserve the right to limit quantities if we suspect resale.
6. Shipping
For shipping information, please consult our Refund & Returns Policy. Responsibility for products transfers to you upon dispatch.
7. Returns
Please review our Refund & Returns Policy for comprehensive return and refund procedures.
8. External Links
The Website may contain links to third-party sites. We do not endorse nor are we responsible for their content or policies. Access third-party sites at your own risk.
9. User Content
9.1 Posting Guidelines
You may post reviews and comments (“User Content”). You warrant User Content complies with laws, does not infringe rights, and contains no harmful material.
9.2 Licence to Balancewise
By posting, you grant us a non-exclusive, perpetual, royalty-free licence to use, edit, and distribute your User Content.
9.3 Content Monitoring
We may, but have no obligation to, monitor or remove inappropriate User Content. Report issues at contact@shopbalancewise.com.
10. Intellectual Property Claims
Report suspected intellectual property infringements to contact@shopbalancewise.com with full details for prompt review.
11. Disclaimer
The Website is provided “as is” without warranties of any kind regarding accuracy, completeness, or suitability.
12. Limitation of Liability
To the fullest extent permitted by law, Balancewise® Ltd is not liable for indirect, consequential, or incidental damages related to the Website or products purchased. This does not affect your statutory rights under UK law.
13. Indemnification
You agree to indemnify Balancewise® Ltd from any claims, liabilities, and expenses arising from your misuse of the Website or breach of these Terms.
14. Dispute Resolution
Disputes should initially be resolved through informal negotiations. Unresolved disputes may proceed to arbitration under the Arbitration Act 1996 or the UK courts.
15. Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to English courts’ exclusive jurisdiction.
16. Miscellaneous
Severability: Invalid provisions will be removed; remaining terms remain effective.
Entire Agreement: These Terms, alongside our Privacy & Cookie Policy, constitute our entire agreement.
Assignment: You cannot transfer your obligations under these Terms without our consent.
17. Communication
Contact us at contact@shopbalancewise.com. Emails requiring responses unanswered within 10 working days should be resent.
California Consumers
If you are a California resident, please review our Privacy Notice for California Residents for additional rights and information under the California Privacy Rights Act (CPRA). This notice supplements our Privacy Policy and includes details on your rights to access, correct, delete, or limit the use of your personal information.
Need Help?
Contact us at:
Email: contact@shopbalancewise.com
We aim to respond within 1–2 working days.
Thank you for shopping with Balancewise®, proudly British and committed to exceptional service.